Rockwood Shutters

Rockwood Shutters

Rockwood Shutters focuses on customized made interior shutters, customized blinds/shades and customized draperies serving clients all through the US. With a agency dedication to excellent customer support, Rockwood supplies a singular procuring expertise with a complimentary in home design session, skilled measurement of home windows, and set up included in each buy. Rockwood Shutters is among the oldest and largest shutter producers in Texas. We’re very happy with our longstanding fame for superbly handcrafted plantation shutters. Right now, Previous World craftsmanship meets modern day engineering and innovation in our state-of-the-art facility. Each order we obtain is customized manufactured in your window dimensions and in accordance together with your chosen design specs. With proprietary designs and product options reminiscent of totally movable louvers on arched home windows, hidden tilt-rod choice and ornamental framing, our inventive vary is as broad as your creativeness.
rockwood shutters 1

Rockwood Shutters

From the enterprise One of the best place to buy window remedies is from your individual home. That's why we provide in-home Design Consultations, freed from cost, so you may make design decisions with confidence. … Be taught extra about Rockwood Shutters , Opens a popup Specialties One of the best place to buy window remedies is from your individual home. That's why we provide in-home Design Consultations, freed from cost, so you may make design decisions with confidence. Our professionally skilled Design Consultants might help accent the aesthetics of your home — the design, pure mild and the view. Historical past Established in 1998. For over 18-years, Rockwood Shutters has blended conventional craftsmanship with revolutionary designs to create a superbly handcrafted plantation shutters and window remedies. We deliver this mix of high quality and customization to you thru The Dwelling Depot, the unique supplier of Rockwood Shutters. Report
rockwood shutters 2

Rockwood Shutters

I want to make a grievance relating to Rockwood Shutters. We ordered 3 motorized shades. We’ve had a horrible expertise with them. Horrible is an understatement. It began with the unique set up. The technician was imagined to be at our home between 3-5 pm and ended up coming round 7:30 pm and was at our home till 9 pm. He was unable to finish the set up as one of many motors weren’t working. He said that the motor wanted to get replaced and somebody would keep up a correspondence with me the next day. So we have been caught with a shade that stayed down and didn’t transfer. No one adopted up with me the next day and even that week. I then referred to as Dwelling Depot, the blinds division to observe up and see what was occurring. I used to be advised that any individual would get again to me and I gave my cellphone quantity. No one adopted up. I then referred to as once more and requested to talk with a supervisor. She advised me that she would look into it and provides me a name. She did return my name however didn’t have any info relating to my state of affairs. She referred me to the rep who bought me the blinds. I contacted her and she or he advised me that she would look into it and get again to me. She had one of many reps from Rockwood shutters name me. Once I spoke with Carolyn she was fully unaware of the state of affairs. Thoughts you, this has already been round 2 weeks after the set up. We had the blinds initially put in on August 17. I suggested her that this was unacceptable that the corporate was unaware of the state of affairs and their have been no notes relating to the set up. I requested to talk with the supervisor which is when she transferred me to Kayla. Kayla let me know that she was trying into it and would name me again. I by no means obtained a name again from her and are available to search out out, she wasn't even a supervisor. I needed to contact her quite a few occasions with no returned calls to solely discover out that after 2 1/2 weeks after my unique set up that the order was positioned for my new motor and shade and that it could take one other 2 weeks for this stuff. Furthermore, Kayla had another person name me to let me know this info. I requested to talk along with her immediately and the particular person said that she simply stepped into a gathering and can be unable to contact me that day. I requested to have her return my name when she was obtainable and I by no means obtained that decision. I waited from August 17 to September 18 to have my new shade. When the technician got here he was additionally unaware of the issue by which I needed to clarify to him why he was there. He lastly discovered what he wanted to do whereas damaging one other one in all my blinds. He dented the steel piece of the valance and left filth marks on the material. I pointed this out to him and he stated it should of occurred throughout transport and he would order a brand new one for me. We simply now waited 20 days for a brand new shade and now the technician can’t work out how you can program the 3 shades collectively. And the brand new shade is bent on the underside of the material and can also be soiled on the valance piece. So we have now to have somebody come out for the 4th time to now program the 3 shades collectively and handle the bend on the underside of the material in addition to the filth marks on the valance. That is unacceptable. We paid $2300 for these shades and have had nothing however issues from not solely the shades themselves however from Rockwood shutters. We want to be compensated for our inconvenience and the dearth of professionalism. We don’t admire being lied to and to be made felt as if we’re not vital. All we needed was for any individual to know what was occurring so we may transfer ahead with addressing the state of affairs however as a substitute we have been made to really feel that we have been bothering them. That is unfair to a paying buyer and we won’t let this go.
rockwood shutters 3

I had plantation shutters put in on three home windows in my home. I couldn't be extra delighted with all phases of the method of getting these shutters. Everybody concerned, from the time I made a request for shutters till set up, was skilled, nice, immediate, and product educated. I like my new shutters, and I might extremely suggest Rockwood Shutters to anybody contemplating new window remedies.
rockwood shutters 4

I had plantation shutters put in on three home windows in my home.  I couldn't be extra delighted with all phases of the method of getting these shutters.  Everybody concerned, from the time I made a request for shutters till set up, was skilled, nice, immediate, and product educated.   I like my new shutters, and I might extremely suggest Rockwood Shutters to anybody contemplating new window remedies.
rockwood shutters 5

For over 18-years, Rockwood Shutters has blended conventional craftsmanship with revolutionary designs to create a superbly handcrafted plantation shutters and window remedies. We deliver this mix of high quality and customization to you thru The Dwelling Depot, the unique supplier of Rockwood Shutters.
rockwood shutters 6

Specialties One of the best place to buy window remedies is from your individual home. That's why we provide in-home Design Consultations, freed from cost, so you may make design decisions with confidence. Our professionally skilled Design Consultants might help accent the aesthetics of your home — the design, pure mild and the view. Historical past Established in 1998. For over 18-years, Rockwood Shutters has blended conventional craftsmanship with revolutionary designs to create a superbly handcrafted plantation shutters and window remedies. We deliver this mix of high quality and customization to you thru The Dwelling Depot, the unique supplier of Rockwood Shutters.
rockwood shutters 7

I’ve not seen the standard of labor but, however I needed to specific my full dissatisfaction with their horrible communication. For starters, it often takes round a 10-15 minute wait time to have the ability to personally discuss to anybody. Secondly, I had an in-home session over a month in the past and had scheduled an appointment for set up over a month out. They promised me this was the soonest they might have it completed since all the shutters have been handmade, and many others. Ready over a month for shutters was unhealthy sufficient however I nonetheless scheduled the date. I referred to as per week previous to see if there was an opportunity of getting my shutters put in early in case they have been accomplished and so they apologized and stated it was transport and there was no manner they might change it. Wonderful. I obtained a name the morning of the set up confirming that every thing was able to go for me as we speak and they’d be calling me a half hour previous to the set up. I needed to take the afternoon off a really busy work schedule and wait round for ultimately nobody to indicate up. I referred to as Rockwood Shutters round 20 minutes after the window, waited one other 10-15 to talk to somebody and expressed my concern that nobody was right here and that I didn’t obtain a name they have been on their manner. They put me on maintain for an additional 5 minutes to name the technician. After they got here again on the road they stated “Your set up is definitely Monday”. Excuse me? I confirmed in three totally different events and three totally different alternatives that my instillation was as we speak. After which all I bought was “there’s nothing I can do”. Terrible communication and terrible customer support. After ready lengthy sufficient, I nonetheless have to listen to there’s nothing they might do and never even an apology. A pure disrespect for a buyer's time. I want I checked sources previous to reserving and accomplished enterprise with a neighborhood vendor as a substitute.

Tags: